This term has presented several hurdles for XYZ including illness, school trips and SNOW. This has resulted in missed or cancelled lessons for students. We want to assure you that we are keeping track of all missed lessons and hope to rectify this in the new year. This will either be through extended lessons, ad hoc catch ups OR be crediting from future invoices. Once this process is underway please do feel free to get in touch if you feel we may have missed something in our records. We always want to hear from you to make sure you feel you have been looked after properly.